Customer Service

Please see below for information regarding ordering and delivery.

Delivery

All orders are usually dispatched within 24 hours Mon-Fri, with the exception of custom made items or products where a longer dispatch time is detailed in the product description.

UK Delivery

Free delivery is available on all UK orders over £15 via our economy Royal Mail 2nd Class service.

Orders placed before 1pm Monday -Friday are dispatched same day

Orders placed after 1pm Friday may not be dispatched until the following Monday

International Delivery

All international orders are sent via Royal Mail tracked services, delivery estimate is stated on checkout but is subject to your countries customs clearance time.

We are not responsible for any import taxes or duties you may incur.

The website can accept orders from the following countries:

USA

Canada

Australia

EU Member countries.

Sizing

Whelping Collars

Sizing for whelping collars are on each product listing, inc their minimum and maximum adjustment ranges.

Please check you have the correct size as these collars are not returnable or exchangeable

Adult Dog Collars

Paracord dog collars for adult dogs have no adjustment so it is important to measure your dogs neck correctly.

Measure around the neck with a couple of fingers under the measure so it is close but not tight fitting and order the nearest inch size UP.

Our adult dog collar sizes are the inner circumference of the collar, some small variation can occur due to the handmade nature of the product.